Frequently Asked Questions!
How soon do I need to call?
In order to prevent major structure damage and potential mold issues, you should call as soon as possible. Most insurance companies understand that when taking immediate action, the chance for mold growth decreases and structure damage may be reduced, lowering claim costs.
Once I call your office, how soon can I expect someone to arrive at my location?
We are usually on site in 1 to 2 hours / 24 hours per day!
If I call, can I speak to a real person?
Tuft Aide does not use an answering machine. We have staff on call 24 hours per day, 365 days per year. When you call, you'll talk to a real person.
Should I call a professional or do it myself?
It depends on the severity of the situation. If you have the equipment, manpower, knowledge, the willingness to dry the space, and the incident is minor, then you should consider doing it yourself. Keep in mind that water has an amazing ability to wick and travel throughout a structure. What you thought was merely a wet floor, can also mean wet walls, or wet space below the floors. If not properly dried, you may have to deal with mold issues in just a short time.
What do I do about mold?
The best method of dealing with mold is prevention. Mold spores must have moisture to germinate. If the structure is completely dry within 24 to 48 hours, then chances are good, mold has not begun form.
Is my job too small?
We will be happy to help you regardless of the size of the water intrusion.
Is my job too large?
Tuft Aide along with their relationship to Hydro Lab is very capable of handling a project of any size. We have an unlimited supply of manpower and equipment should there be a major or regional catastrophe.
I had another company say it could not be dried.
We often dry what the competition says cannot be dried.
What can you dry?
Anything that is wet!
How long before damage from water occurs?
Immediately! Even a few hours will increase the damage and contribute to health hazards. Water can wick up sheet rock over an inch an hour. Damage continues to grow until the water is extracted and restorative drying procedures are begun.
How often does water damage occur?
Water damage occurs much more frequently than most people realize. The average person will have at least one water damage experience in their home or business during their lifetime.
Where does water originate?
Water may originate from storms, floods, broken pipes, defective or faulty appliances or fixtures, faulty or damaged construction, fire control procedures such as sprinkler heads, and even high humidity conditions.
Im in the middle of a water loss NOW! What should I do while waiting for you to arrive?
Safety is your first concern!
• DO NOT go into the area where electrical cords are underwater
• Stop the source of the water if possible
• Turn off electrical power in the area affected from the breaker box
• Unplug any appliances in the affected area.
• Watch for slippery floors
• Wet ceilings may collapse use caution
1. Remove, or soak up as much excess water as possible
2. Secure and move breakables in the area
3. Move any furniture or belongings to an unaffected area (particularly wood or metal). If wood or metal is not movable, place plastic or unfinished wood blocks under the legs.
4. Move boxes and possessions out of affected closets and storage areas.
5. Boxes, magazines and colored paper that are wet should be disposed of.